Effective Date: 01/01/2018
Information Related to Data Collected for our Clients
Service Provider Collection and Use
Cartender collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
Service Provider/Onward Transfer
Cartender may transfer personal information to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by our Clients
Cartender has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Cartender’s Client (the data controller). If the Client requests Cartender to remove the data, we will respond to their request within 30 business days.
Cartender will retain personal data we process on behalf of our Clients and for as long as needed, provide services to our Client. Cartender will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cartender requires a written 30-day notice for termination of products, services, or client information. Please contact billing[at]cartender.com for additional information.
Information Related to Data Collected From You
Collection and Use
When you contact us for information about our services we will collect information about you such as your name and email address. If you have an account with us we may collect additional information from you such as your billing information, name, email address, dealership name, dealership website, phone number, lead capture email address, Google Analytics ID, and Inventory data feed.
If you choose to sign up to receive updates and news about our products or services we will use your email address to send those communications to you. If you wish to no longer receive these communications you can follow the unsubscribe instructions contained in the emails you receive or contact us at support[at]cartender.com.
We may provide your personal information to companies that provide services to help us with our business activities such as sending emails on our behalf or a billing. These companies are authorized to use your personal information only as necessary to provide these services to us.
Sharing Personal Information
We may disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if Cartender is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by making the change on your account management page or by contacting us at support[at]cartender.com. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support[at]cartender.com.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by Cartender and our marketing partners, affiliates, or analytics or service providers for billing, customer support and user behavior and usage of video. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Links to Third Party Sites