Privacy Policy

Revised: 01/01/2023

This Privacy Policy covers our collection, use and disclosure of information we collect through our websites: * and *; our products: Video Player, Video Publisher, and Video Page, and our services: Video Advertising, Video APIs and Video Production. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Cartender.

Information Related to Data Collected for our Clients

Service Provider Collection and Use

Cartender collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.


We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.

Service Provider/Onward Transfer

Cartender may transfer personal information to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our Clients.

Access to Data Controlled by our Clients

Cartender has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Cartender’s Client (the data controller). If the Client requests Cartender to remove the data, we will respond to their request within 30 business days.

Data Retention

Cartender will retain personal data we process on behalf of our Clients and for as long as needed, provide services to our Client. Cartender will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Cartender requires a written 30-day notice for termination of products, services, or client information. Please contact billing[at] for additional information.


Information Related to Data Collected From You

Collection and Use

When you contact us for information about our services we will collect information about you such as your name and email address. If you have an account with us we may collect additional information from you such as your billing information, name, email address, dealership name, dealership website, phone number, lead capture email address, Google Analytics ID, and Inventory data feed.


If you choose to sign up to receive updates and news about our products or services we will use your email address to send those communications to you. If you wish to no longer receive these communications you can follow the unsubscribe instructions contained in the emails you receive or contact us at support[at]

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as sending emails on our behalf or a billing. These companies are authorized to use your personal information only as necessary to provide these services to us.

Sharing Personal Information

We will share your personal information with third parties only in the ways that are described in this privacy policy.

We may disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Cartender is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so

Access to Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by making the change on your account management page or by contacting us at support[at] We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support[at]

Tracking Technologies

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Technologies such as: cookies, beacons, tags and scripts are used by Cartender and our marketing partners, affiliates, or analytics or service providers for billing, customer support and user behavior and usage of video. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our order forms, to remember users’ login, user settings (e.g. language preference), for sign ups and authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Links to Third Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Cartender. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have any questions regarding our privacy policy or practices you can contact us via email at hello[at]

Note: This form will reset after you click Submit, and you’ll get an email confirmation that we are processing your request.
Terms: By clicking Submit you are allowing Cartender to email you a custom sample video and contact you in the future.